Returns Dashboard
Process returns, inspect items, set disposition, and update inventory + billing in one step.
Why this matters
Returns are expensive — but untracked returns are devastating. Disposition-aware processing ensures restockable items get back to available inventory fast, while damaged goods are quarantined before they ship again. Reason-code analytics help identify root causes like packaging issues or wrong-item picks.
Who this is designed for
Roles
Platform Owner
Full system administrator with access to all tenants and configuration.
Business Owner
Manages business operations, billing, and high-level reporting.
Warehouse Manager
Oversees warehouse floor operations, staff, and inventory accuracy.
Overview
How Returns Dashboard works
The Returns Dashboard manages the reverse logistics flow — processing returned goods, inspecting condition, determining disposition, and restocking eligible inventory.
Each return is linked to its original order for traceability. Workers inspect returned items and assign dispositions: restock, quarantine, damage-out, or return-to-vendor. Restocked items flow back through the inventory ledger to update available quantities immediately.
Reason-code analytics roll up across returns to surface patterns — a sudden spike in a specific damage code might point to a packaging issue worth fixing upstream.
Key capabilities
What you can do
- Returns intake with photo capture
- Per-item disposition (restock, damage, write-off)
- Automatic ledger updates
- Client-visible status with timestamps
- Billable disposition events
Related
Related modules
Order Management
Create, allocate, pick, pack, and ship customer orders with full lifecycle tracking.
Learn more
Inventory Management
Track SKU-level stock with a ledger-backed audit trail and daily 3-way reconciliation.
Learn more
Business Outbound
Submit outbound shipment requests atomically, with database-level transactional safety.
Learn more
See it live
Want to see Returns Dashboard in action?
A 30-minute demo walks through Returns Dashboard and the rest of the platform — tailored to your operation.