Tracking Portal
End-customer order tracking with real-time status and ETA.
Why this matters
Every 'where's my order?' call costs time and money. A self-service tracking portal deflects support volume and gives end customers the instant answer they expect from modern delivery experiences.
Who this is designed for
Roles
Platform Owner
Full system administrator with access to all tenants and configuration.
End Customer
Tracks order delivery status via a public tracking portal.
Overview
How Tracking Portal works
The Tracking Portal is a public-facing page where end customers can check the real-time status of their deliveries. By entering a tracking number or order ID, customers see delivery progress, estimated arrival, and driver location.
This self-service portal reduces inbound support calls and improves the end-customer experience.
Key capabilities
What you can do
- Public tracking link per order
- Live status updates
- ETA broadcast from driver app
- Branded experience per tenant
- No login required for end customers
Related
Related modules
Order Management
Create, allocate, pick, pack, and ship customer orders with full lifecycle tracking.
Learn more
Driver App
Mobile-optimized stop list, delivery confirmation, photo POD, and exception capture.
Learn more
Business Outbound
Submit outbound shipment requests and track them from the client portal.
Learn more
See it live
Want to see Tracking Portal in action?
A 30-minute demo walks through Tracking Portal and the rest of the platform — tailored to your operation.