Dispatcher Console
Live route monitoring, exception handling, and real-time driver communication.
Why this matters
Last-mile companies live and die by on-time delivery. Real-time exception alerts let dispatchers intervene before a missed window becomes a failed delivery. The ability to message drivers and reassign stops on the fly turns potential failures into recoveries.
Who this is designed for
Roles
Platform Owner
Full system administrator with access to all tenants and configuration.
Shipping Manager
Manages outbound logistics, fleet, and delivery scheduling.
Dispatcher
Assigns drivers to routes and monitors delivery progress in real time.
Overview
How Dispatcher Console works
The Dispatcher Console is a real-time command center for monitoring active deliveries. It combines live map tracking, route exception alerts, and driver messaging into a single operational view.
Dispatchers can see all active routes on a map, drill into individual stops, communicate with drivers, and handle exceptions like failed deliveries or customer no-shows. The console surfaces the most urgent issues first so dispatchers can triage effectively.
Key capabilities
What you can do
- Live map with driver positions
- Active route status
- Exception triage & resolution
- In-app driver messaging
- ETA monitoring
Related
Related modules
See it live
Want to see Dispatcher Console in action?
A 30-minute demo walks through Dispatcher Console and the rest of the platform — tailored to your operation.